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Food and Beverage Team Leader

2 months ago

Newnham, United Kingdom National Trust Full time

Job Summary:

The National Trust is seeking a highly skilled and motivated Food and Beverage Team Leader to join our team. As a Team Leader, you will be responsible for providing day-to-day support to your team, ensuring they consistently deliver exceptional service to our customers.

Key Responsibilities:

  • Provide guidance and support to team members to ensure they meet our high standards of service and quality.
  • Lead by example, demonstrating a positive and can-do attitude, and a passion for delivering outstanding customer service.
  • Supervise the induction and training of new colleagues, ensuring they are equipped to provide excellent service and meet our health and safety standards.
  • Work closely with the kitchen team to ensure food is prepared to the highest standard and presented in an appealing way.
  • Monitor and maintain the cleanliness and organization of the café, ensuring a welcoming environment for customers.
  • Collaborate with other team members to achieve our business objectives and improve customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Proven ability to lead and motivate a team, with a focus on delivering exceptional customer service.
  • Knowledge of food safety and health and safety regulations, with the ability to maintain a clean and safe working environment.
  • Ability to work flexibly, including weekends and bank holidays, and to adapt to changing circumstances.
  • Passion for delivering outstanding customer service and a commitment to providing an exceptional experience for our customers.

What We Offer:

  • A competitive salary and benefits package, including a pension scheme and free entry to National Trust places.
  • Opportunities for professional development and training, to help you achieve your career goals.
  • A supportive and inclusive work environment, where you can thrive and make a real difference.
  • The chance to work for a leading conservation charity, making a positive impact on the environment and communities we serve.