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Financial Operations Manager
2 months ago
We are seeking a highly organized and proactive Financial Operations Manager to lead our small but growing team in Macclesfield. As a key member of our team, you will be responsible for the day-to-day running of our operations, ensuring exceptional service delivery to our clients.
Key Responsibilities:- Oversee the daily operations of the office, including staff scheduling, workflow management, and adherence to company policies and procedures.
- Monitor and manage workloads to ensure timely completion of tasks and maintain high-quality service delivery.
- Implement and maintain efficient office processes, ensuring continuous improvement.
- Lead, mentor, and develop a small team, fostering a positive and collaborative working environment.
- Conduct regular performance reviews and provide feedback to team members, identifying opportunities for training and development.
- Coordinate team meetings, ensuring clear communication of company objectives, updates, and performance expectations.
- Act as the primary point of contact for key clients, ensuring their needs are met and addressing any issues or concerns.
- Develop and maintain strong client relationships, ensuring high levels of client satisfaction and retention.
- Oversee the onboarding process for new clients, ensuring smooth transitions and clear communication of services.
- Assist in budgeting and financial planning for the office, including monitoring expenses and managing resources effectively.
- Ensure accurate billing and invoicing processes are followed.
- Monitor financial performance, identifying areas for cost savings and efficiency improvements.
- Ensure the office complies with all relevant regulations, including data protection and industry standards.
- Oversee quality assurance processes, ensuring all work meets the required standards and is delivered on time.
- Maintain up-to-date knowledge of industry trends, regulations, and best practices, ensuring the office remains compliant and competitive.
- Oversee the implementation and maintenance of office technology systems, ensuring they meet the needs of the business.
- Identify opportunities to enhance productivity through the adoption of new software.
- Ensure staff are adequately trained on the use of office systems and software.
Requirements:
- Proven experience in a managerial role within an accounting environment, dealing with a portfolio of clients.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and staff.
- Knowledge of relevant industry regulations and best practices.
- Candidates must live within a sensible commuting distance of Macclesfield and be eligible to work in the UK.