Customer Support Specialist

4 weeks ago


Huntingdon, Cambridgeshire, United Kingdom Octane Recruitment Full time

Position - Customer Support Specialist

Location - Remote

Compensation - £22,000 base salary plus performance bonuses

Work Schedule - Monday to Friday, 40 hours between 8 AM and 6 PM, no weekends required

Reference Code - OC18170

Octane Recruitment is a family-owned organization seeking a dedicated individual to join our customer support team. This role is vital for providing exceptional service to our clients. If you possess the necessary skills and enthusiasm, we encourage you to consider this opportunity.

Benefits of Joining Our Team:

  • Retirement Savings Plan
  • Life Insurance Coverage

Key Responsibilities of the Customer Support Specialist:

  • Deliver outstanding customer service consistently
  • Exhibit strong customer care and relationship-building skills
  • Utilize effective listening skills to ascertain customer requirements
  • Handle all inquiries via online platforms, email, and telephone
  • Professionally manage calls while adhering to company protocols and best practices
  • Promote products and services based on customer needs
  • Collaborate with team members to meet both personal and departmental goals
  • Log and respond to all incoming email inquiries using appropriate systems
  • Maintain and update records and communication logs


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