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Customer Service Coordinator

2 months ago

Thame, Oxfordshire, United Kingdom Adecco Full time

Job Title: Customer Service Administrator

Job Summary:

We are seeking a highly skilled and experienced Customer Service Administrator to join our team at Adecco. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Provide industry-leading customer service and support to our clients, ensuring their needs are met and exceeded.
  • Enquiry Management: Manage incoming customer enquiries, responding promptly and professionally to resolve any issues or concerns.
  • Quote Creation: Create and deliver customer quotations, ensuring accuracy and attention to detail.
  • Negotiation: Negotiate commercial aspects of proposed solutions with customers, aiming to secure orders and build strong relationships.
  • Order Management: Ensure availability of equipment, process and send order confirmations to customers, and coordinate timely delivery of solutions.
  • Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and preferences.
  • Collaboration: Collaborate closely with field sales teams to identify and follow up on potential opportunities.

Requirements:

  • Experience: Previous experience as a hire controller or quoted experience is beneficial.
  • Commercial Awareness: Strong commercial awareness and negotiation skills.
  • Interpersonal Skills: Excellent interpersonal skills, both independently and as part of a team.
  • Attention to Detail: Meticulous attention to detail.
  • Time Management: Excellent time management and organisational skills, with the ability to prioritise tasks effectively.
  • Customer Service: Very good customer service skills.

Adecco is an Equal Opportunities Employer:

Adecco is committed to building a supportive environment for all candidates and employees. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.