Failsafe Officer

2 days ago

Cheltenham, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and detail-oriented Failsafe Officer to join our Ophthalmology team at Gloucestershire Hospitals NHS Foundation Trust. As a key member of our administration team, you will play a crucial role in ensuring patient wait times are met and managed efficiently.

Key Responsibilities

  • Proactively manage waiting times for individual patients to ensure national standards are not breached.
  • Negotiate patient management arrangements with key staff to ensure timely and efficient patient journeys.
  • Liaise with central booking office, pre-operative assessment, and patient access team to ensure patient wait times are met.
  • Communicate effectively and empathetically with patients and their relatives.
  • Work closely with surgeons, nursing, and other departmental colleagues to ensure capacity is maximized.
  • Provide relevant information to key staff regarding patient waits and appointments.
  • Monitor and validate RTT PTLs, highlighting concerns or issues to Failsafe Officer/RTT Navigator.
  • Liaise closely with the Validation team to support patient tracking from referral to treatment and for follow-up.

Person Specification

  • Essential:
    • GCSE grade C or above (or equivalent) in literacy and numeracy.
    • Appropriate experience of working within the NHS.
    • Excellent IT skills; good working knowledge of MS Office to include Word, Access, and Excel.
    • Ability to work on own initiative and without close supervision and work under pressure.
    • Good working knowledge of TRAK, RTT.
    • Excellent communication and interpersonal skills for dealing with people internal and external to the organization.
    • Capacity to understand information in data format and interpret this.

About Us

Gloucestershire Hospitals NHS Foundation Trust is a leading healthcare provider in the region, offering a range of services to patients. Our Ophthalmology department is a busy and dynamic team, and we are committed to providing high-quality care to our patients. We offer a supportive and collaborative work environment, with opportunities for professional development and growth.

  • Failsafe Officer

    5 days ago

    Cheltenham, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Ophthalmology team as a Failsafe Officer. The successful candidate will be responsible for ensuring that patient wait times are managed effectively and efficiently, working closely with consultants, patients, medical and nursing staff, and other departments to achieve...

  • Failsafe Officer

    5 days ago

    Cheltenham, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Ophthalmology team as a Failsafe Officer. The successful candidate will be responsible for ensuring that patient wait times are managed effectively and efficiently, working closely with consultants, patients, medical and nursing staff, and other departments to achieve...

  • Data Management Officer

    6 days ago

    Cheltenham, Gloucestershire, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our Ophthalmology team as a Data Management Officer. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will play a critical role in ensuring the smooth operation of our patient wait times management system.Main Responsibilities:Provide...

  • Data Management Officer

    6 days ago

    Cheltenham, Gloucestershire, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our Ophthalmology team as a Data Management Officer. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will play a critical role in ensuring the smooth operation of our patient wait times management system.Main Responsibilities:Provide...

  • Failsafe Officer- Ophthalmology, Band 3

    2 weeks ago

    Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Job summary An exciting opportunity has arisen in Ophthalmology for two Band 3 Assistant Failsafe Officer Fixed term (6 months) in Gloucestershire Hospitals NHS Trust. If you are interested in working in a busy, hardworking but friendly team, then this role might be the one for you! The post holder will be required to provide dedicated work on...

  • Colposcopy Coordinator, Band 3

    3 months ago

    Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    An exciting new opportunity has arisen within the Obstetrics and Gynaecology Department for an enthusiastic, self-motivated and organised person to join our Colposcopy team. The post-holder will provide an efficient, confidential and professional administration support to the colposcopy team. The role is part time (30 hours) working over 4 days and will be...