Head of Quality and Customer Experience

2 months ago

Oxford, Oxfordshire, United Kingdom Real Staffing Group Full time

Job Summary:

We are seeking a highly skilled and experienced Quality Assurance and Customer Relations Director to join our team at Real Staffing Group. As a key member of our organization, you will be responsible for ensuring the highest level of quality and customer satisfaction in our Gene Therapy sector.

About the Role:

  • Develop and maintain a robust quality assurance system that adheres to international standards and best practices.
  • Collaborate with the CTO/VP of Manufacturing and the wider CDMO team to optimize the way the team works.
  • Ensure that transferring products meet and exceed manufacturing and regulatory requirements in China, the EU, UK, and the US.
  • Develop and maintain strong client relationships across geographies.
  • Stay updated on regulatory changes and market trends in China, the EU, UK, and the US that may impact products.

Responsibilities:

  • Regulatory Compliance, Quality Management, Audit and Inspection, Risk Assessment, Training and Development, Documentation and Reporting, Continuous Improvement, etc.
  • Supporting biologics CMC regulatory submissions.
  • Leading scenario planning, options analysis, risk management activities.
  • Interfacing with QA (Quality Assurance), technical teams, external collaborators.

Requirements:

  • Either a degree in a relevant field or equivalent practical track record.
  • CMC/quality assurance and regulatory compliance in Cell/Gene Therapy or a mixture of these.
  • Fluency in either Mandarin or Cantonese & English.

  • Head of Research Degrees and Quality Assurance

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the RoleThe University of Oxford is seeking a highly skilled and experienced professional to lead the development, delivery, and review of policies and procedures for the regulation of learning, training, and assessment of research degrees. As the Head of Research Degrees and Quality Review, you will oversee the operation of key quality assurance and...

  • Head of Research Degrees and Quality Assurance

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the RoleThe University of Oxford is seeking a highly skilled and experienced professional to lead the development, delivery, and review of policies and procedures for the regulation of learning, training, and assessment of research degrees. As the Head of Research Degrees and Quality Review, you will oversee the operation of key quality assurance and...

  • Head of Customer Experience

    1 month ago

    Oxford, Oxfordshire, United Kingdom The Estée Lauder Companies Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Store/Retail/Business Manager to lead our team of Retail Artists in Oxford. As a key member of our retail operations team, you will be responsible for creating and executing a business plan to drive sales, customer service, and operational excellence.Key ResponsibilitiesLead, coach, and develop a...

  • Head of Customer Experience

    1 month ago

    Oxford, Oxfordshire, United Kingdom The Estée Lauder Companies Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Store/Retail/Business Manager to lead our team of Retail Artists in Oxford. As a key member of our retail operations team, you will be responsible for creating and executing a business plan to drive sales, customer service, and operational excellence.Key ResponsibilitiesLead, coach, and develop a...

  • Head of Community Experience

    1 month ago

    Oxford, Oxfordshire, United Kingdom LADY MARGARET HALL Full time

    Job DescriptionLady Margaret Hall seeks a highly skilled and experienced professional to join our team as a Head of Communities Experience. The successful candidate will be responsible for coordinating all support activities for students within the College, taking a proactive approach to wellbeing and commitment to supporting and developing LMH as a...

  • Head of Community Experience

    1 month ago

    Oxford, Oxfordshire, United Kingdom LADY MARGARET HALL Full time

    Job DescriptionLady Margaret Hall seeks a highly skilled and experienced professional to join our team as a Head of Communities Experience. The successful candidate will be responsible for coordinating all support activities for students within the College, taking a proactive approach to wellbeing and commitment to supporting and developing LMH as a...

  • Head of Departmental Operations

    1 month ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job Opportunity: Head of Administration and FinanceWe are seeking an exceptional individual to join our team as the Head of Administration and Finance at the Department of Sociology, University of Oxford. This is a key role that will play a crucial part in the effective management and leadership of the department.About the RoleThe Head of Administration and...

  • Director of Research and Quality Assurance

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the RoleThe University of Oxford is seeking a highly skilled and experienced professional to lead the development, delivery, and review of policies and procedures for the regulation of learning, training, and assessment of research degrees. As the Head of Research Degrees and Quality Review, you will oversee the operation of key quality assurance and...

  • Head of Departmental Operations

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job Title: Head of Administration and FinanceThis is an exciting opportunity to play a key role in the management of the Department of Sociology, a thriving academic department currently engaged in an ambitious period of growth and development.About the RoleWorking closely with the Head of Department, the Head of Administration and Finance is central to the...

  • Head of Departmental Operations

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job Title: Head of Administration and FinanceThis is an exciting opportunity to play a key role in the management of the Department of Sociology, a thriving academic department currently engaged in an ambitious period of growth and development.About the RoleWorking closely with the Head of Department, the Head of Administration and Finance is central to the...

  • Head of Compliance and Assurance

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job Title: Head of Compliance and AssuranceApplications are invited for the role of Head of Information Governance, Compliance and Assurance in the Nuffield Department of Orthopaedics, Rheumatology and Musculoskeletal Sciences (NDORMS), which will be based at the Nuffield Orthopaedic Centre (NOC) on Windmill Road, Oxford.The role is full-time, available on a...

  • Administrative Assistant to the Head of School

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job Title: Administrative Assistant to the Head of SchoolWe are seeking a highly skilled and experienced Administrative Assistant to provide administrative support to the Head of School of Geography and the Environment.Key Responsibilities:Manage the Head of School's administrative office and provide direct administrative support to the Head of...

  • Administrative Assistant to the Head of School

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job Title: Administrative Assistant to the Head of SchoolWe are seeking a highly skilled and experienced Administrative Assistant to provide administrative support to the Head of School. The successful candidate will be responsible for managing the Head of School's administrative office, providing direct administrative support, and taking responsibility for...

  • Administrative Assistant to the Head of School

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job Title: Administrative Assistant to the Head of SchoolWe are seeking a highly skilled and experienced Administrative Assistant to provide administrative support to the Head of School. The successful candidate will be responsible for managing the Head of School's administrative office, providing direct administrative support, and taking responsibility for...

  • Head of Departmental Operations

    1 month ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job Title: Head of Administration and FinanceWe are seeking an exceptional individual to join our team as the Head of Administration and Finance at the Department of Sociology, University of Oxford.About the Role:The Head of Administration and Finance will play a critical role in the effective management and leadership of the department, overseeing the...

  • Head of Departmental Operations

    1 month ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Job Title: Head of Administration and FinanceWe are seeking an exceptional individual to join our team as the Head of Administration and Finance at the Department of Sociology, University of Oxford.About the Role:The Head of Administration and Finance will play a critical role in the effective management and leadership of the department, overseeing the...

  • Customer Service Representative

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Quality Start Full time

    Customer Service Coordinator OpportunityWe are seeking an experienced Customer Service Coordinator to join our team at a global pharmaceutical manufacturing company in Oxford. As the first point of contact for internal and external customers, you will be responsible for delivering exceptional customer service by assisting the teams in various tasks,...

  • Customer Service Representative

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Quality Start Full time

    Customer Service Coordinator OpportunityWe are seeking an experienced Customer Service Coordinator to join our team at a global pharmaceutical manufacturing company in Oxford. As the first point of contact for internal and external customers, you will be responsible for delivering exceptional customer service by assisting the teams in various tasks,...

  • Customer Service Representative

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Quality Start Full time

    Customer Service Coordinator OpportunityWe are seeking an experienced Customer Service Coordinator to join our team at a global pharmaceutical manufacturing company in Oxford. As the first point of contact for internal and external customers, you will be responsible for delivering exceptional customer service by assisting the teams in various tasks,...

  • Customer Service Representative

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Quality Start Full time

    Customer Service Coordinator OpportunityWe are seeking an experienced Customer Service Coordinator to join our team at a global pharmaceutical manufacturing company in Oxford. As the first point of contact for internal and external customers, you will be responsible for delivering exceptional customer service by assisting the teams in various tasks,...