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Housing Services Manager

2 months ago


Coalville, Leicestershire, United Kingdom Reed Full time
Job Description

Job Title: Housing Legal Officer

Location: Remote (combination of working from home and community hubs)

Hours: Full-time (35 hours)

Job Type: Temporary

Salary: £16.50 per hour (dependent on experience)

Job Summary

We are seeking a highly skilled and experienced Housing Legal Officer to join our team at Reed. As a key member of our housing services team, you will be responsible for providing a comprehensive housing and estate management service, making a positive contribution to our communities.

Key Responsibilities
  1. Deliver a Housing and Communities Service: Focus on prompt contact, intervention, and maintaining regular communication with customers throughout the contact lifecycle.
  2. Ensure a Visible Presence: Deal with estate and tenancy management issues proactively, ensuring a strong presence in the communities.
  3. Build and Maintain Relationships: Establish and maintain strong links and working relationships with external partners, such as adult social care services, health and wellbeing agencies, and local authorities.
  4. Work in Partnership: Collaborate with agencies to ensure sustainable communities, signpost, support, and safeguard customers to sustain and manage their tenancies, with an early intervention and prevention ethos.
  5. Lead Local Approach: Organize events in the area promoting communication, understanding, and improving outcomes for customers.
  6. Work with In-House Teams: Ensure that communal areas are kept clean and well maintained, ensuring safe and secure homes.
  7. Promote Mediation and Self-Help: Advise and support customers in cases of neighbor disputes, non-statutory noise complaints, and anti-social behavior.
  8. Take Prompt Action: Resolve anti-social behavior promptly, using the full range of tools and legal powers available.
  9. Provide Housing Advice: Offer advice to new and existing customers on housing options and tenancy management.
Requirements
  • Ability to Start at Short Notice: Be available to start work at short notice.
  • Customer-Facing Experience: Have experience working in a customer-facing role.
  • Operational Knowledge: Possess operational knowledge and understanding of housing law, management, ASB practice management, and neighborhood and community agenda.
  • Organizational and IT Skills: Demonstrate good organizational and IT skills.