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Technical Support Engineer
2 months ago
**Job Summary**
Senitor Associates is seeking a highly skilled 2nd Line Support Engineer to join our team in the Education sector. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients.
**Key Responsibilities:**
- Provide 2nd line technical support to clients via phone, email, and remote desktop
- Troubleshoot and resolve complex technical issues related to IT hardware, software, and networking
- Collaborate with internal teams to resolve technical issues and improve overall system performance
- Develop and maintain technical documentation and knowledge base articles
**Requirements:**
- Background in providing 2nd line support, ideally within the Education sector
- Proficiency in Microsoft Office and Windows Platforms
- Strong understanding of DNS, DHCP, TCP/IP, and IT hardware
- Enhanced DBS
**What We Offer:**
- Opportunity to work with a leading Education sector client
- Competitive hourly rate
- Opportunity for professional growth and development