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Technical Support Engineer

2 months ago


Coventry, Coventry, United Kingdom Senitor Associates Full time

**Job Summary**

Senitor Associates is seeking a highly skilled 2nd Line Support Engineer to join our team in the Education sector. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients.

**Key Responsibilities:**

  • Provide 2nd line technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve complex technical issues related to IT hardware, software, and networking
  • Collaborate with internal teams to resolve technical issues and improve overall system performance
  • Develop and maintain technical documentation and knowledge base articles

**Requirements:**

  • Background in providing 2nd line support, ideally within the Education sector
  • Proficiency in Microsoft Office and Windows Platforms
  • Strong understanding of DNS, DHCP, TCP/IP, and IT hardware
  • Enhanced DBS

**What We Offer:**

  • Opportunity to work with a leading Education sector client
  • Competitive hourly rate
  • Opportunity for professional growth and development