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Claims Specialist
2 months ago
We are seeking a highly skilled and experienced Claims Specialist to join our team at NFU Mutual. As a Large Loss Property Claims Handler, you will be responsible for handling complex and high-value property claims valued at £500k+.
Key Responsibilities- Manage an interesting and varied large loss portfolio, focusing on achieving KPIs, controlling costs, and protecting our reputation.
- Work closely with our regional and Large Corporate claims teams, supporting with training and coaching, and assisting with technical referrals.
- Build and maintain effective relationships with our Legal Panel, Actuarial, and Underwriting teams, as well as Agents across the UK-wide NFU Mutual Agency network, Suppliers, and Loss Adjusters.
- Advise, guide, and make decisions on complaints, breaches, Financial Ombudsman Service (FOS) Appeals, County Court Judgements, and other technical referrals.
- Significant experience of handling large loss property claims through to conclusion.
- Ability to mix clear focus on customer experience with technical knowledge to achieve results.
- Confidently working in a regulated environment, open to development opportunities, and bringing a positive, 'can-do' approach to the role.
- Annual bonus (up to).
- Contributory pension scheme, up to 20%, including your 8% contribution.
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
- A Family Friendly policy that helps you balance your work and family responsibilities.
- Access to savings at High Street brands, travel, and supermarkets.
- £20 contribution to a monthly gym membership – subject to T&Cs.
- Health and wellbeing plan - cashback for dentist, opticians, physio, and more.
- Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance.
- Employee Volunteering - volunteer in the community for one day each year.
- Unlimited access to Refer a Friend £500 bonus scheme.
- Life Assurance cover of 4 x salary.
- Employee discounts of 15% on a range of NFU Mutual insurance policies.