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Claims Specialist

2 months ago


StratforduponAvon, Warwickshire, United Kingdom NFU Mutual Full time
Job Summary

We are seeking a highly skilled and experienced Claims Specialist to join our team at NFU Mutual. As a Large Loss Property Claims Handler, you will be responsible for handling complex and high-value property claims valued at £500k+.

Key Responsibilities
  • Manage an interesting and varied large loss portfolio, focusing on achieving KPIs, controlling costs, and protecting our reputation.
  • Work closely with our regional and Large Corporate claims teams, supporting with training and coaching, and assisting with technical referrals.
  • Build and maintain effective relationships with our Legal Panel, Actuarial, and Underwriting teams, as well as Agents across the UK-wide NFU Mutual Agency network, Suppliers, and Loss Adjusters.
  • Advise, guide, and make decisions on complaints, breaches, Financial Ombudsman Service (FOS) Appeals, County Court Judgements, and other technical referrals.
Requirements
  • Significant experience of handling large loss property claims through to conclusion.
  • Ability to mix clear focus on customer experience with technical knowledge to achieve results.
  • Confidently working in a regulated environment, open to development opportunities, and bringing a positive, 'can-do' approach to the role.
What We Offer
  • Annual bonus (up to).
  • Contributory pension scheme, up to 20%, including your 8% contribution.
  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
  • A Family Friendly policy that helps you balance your work and family responsibilities.
  • Access to savings at High Street brands, travel, and supermarkets.
  • £20 contribution to a monthly gym membership – subject to T&Cs.
  • Health and wellbeing plan - cashback for dentist, opticians, physio, and more.
  • Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance.
  • Employee Volunteering - volunteer in the community for one day each year.
  • Unlimited access to Refer a Friend £500 bonus scheme.
  • Life Assurance cover of 4 x salary.
  • Employee discounts of 15% on a range of NFU Mutual insurance policies.