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Savings Customer Ambassador

2 months ago

Loughborough, Leicestershire, United Kingdom Nottingham Building Society Full time
{"About the Role": "As a Savings Customer Ambassador at The Nottingham Building Society, you will be the first point of contact for our customers, providing exceptional service and support in our branches or over the phone. You will play a key role in delivering our end-to-end customer journey, understanding customer needs, and promoting relevant services to support their financial goals.", "Key Responsibilities": "

- Welcome customers to the branch, handle enquiries, and support transactions using our branch-based systems
- Deliver outstanding service in every customer interaction, supporting a strong NPS and Trustpilot score
- Contribute to the growth and retention of savings balances within your branch and the Network
- Thoroughly understand customer needs and identify opportunities to promote relevant services
- Be a proactive force for good in your local community, achieving the Network goal
- Embrace the digital journey in our branches, supporting customers with technology and digital services
- Continue to learn and grow, owning your development to support your ongoing development journey and career development

", "Requirements": "

- Ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences
- Strong communication skills, both face-to-face, written, and via phone/email
- Highly self-motivated and proactive in approach
- Digitally confident, open to new ways of working, and change resilient
- High empathy with a strong desire to do the right thing for our colleagues, customers, and the community

", "What We Offer": "

- A fair and competitive salary, evaluated against market data
- Annual discretionary bonus scheme
- Medicash healthcare scheme
- 25 days annual leave plus bank holidays
- Holiday purchase scheme (buy up to 5 days per year)
- Enhanced family leave
- Commitment and dedication to your ongoing personal and professional development
- A friendly and inclusive culture, where teams genuinely strive to do the right thing by their colleagues and customers
- A strong sustainability agenda
- Opportunities to volunteer and give back to the community
- A suite of support resources, including a team of trained mental health first aiders

", "About Us": "

- We are a mutual, owned by our members, and use our profits to do good
- We are dedicated to helping our members save, plan for, and protect their financial futures
- We strive to break down barriers and build better futures by helping our customers achieve the significant milestone of owning their own home

"}