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Operations Director

2 months ago

Belfast, United Kingdom Bannatyne Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Bannatyne Group. As a senior leader, you will be responsible for overseeing all aspects of club management, ensuring smooth and efficient operations.

Key Responsibilities
  • Leadership and Team Management: Lead, motivate, and develop a high-performing team, fostering a positive and motivated work environment.
  • Membership Growth: Drive membership growth through innovative marketing strategies and community engagement.
  • Member Experience: Ensure exceptional member experiences by maintaining a high standard of service and addressing feedback promptly.
  • Financial Performance: Manage financial performance, including budgeting, forecasting, and expense control.
  • Health and Safety: Implement and upload health and safety protocols to ensure a safe environment for members and staff.
  • Collaboration: Collaborate with regional and corporate teams to align club operations with overall company goals.
  • Performance Analysis: Analyse performance metrics and develop action plans to achieve club targets and objectives.
Requirements
  • Leadership Experience: Proven experience as a General Manager or in senior leadership roles within the fitness, hospitality, or service industry.
  • Leadership Skills: Strong leadership and team management skills with a track record of motivating and developing staff.
  • Interpersonal Skills: Excellent interpersonal and communications skills and a customer-focused attitude.
  • Passion for Health and Wellness: A genuine passion for health, wellness, and a desire to inspire others, with a commitment to delivering outstanding member experiences.
  • Strategic Thinking: Strategic thinker with a proactive approach to problem-solving and decision-making.
  • Financial Acumen: Strong financial acumen and experience in managing budgets and KPIs.
  • Time Management: The ability to multitask and manage time effectively in a fast-paced environment.
  • Positive Attitude: A proactive and positive attitude with a customer-first mindset.
  • Health and Safety Knowledge: Strong knowledge and understanding of Health and Safety processes/policies.
What We Offer
  • Complimentary Lunch or Breakfast
  • Flexible Schedule
  • 28 Days Annual Leave Increasing with Tenure
  • Free Gym Membership
  • Complimentary Gym Membership (after 2 Years Service)
  • Discounted Spa Treatments - 30%
  • Discounted Spa Goods - 20% ELEMIS Products
  • Discounted Meals and Beverages - 50% Cafe/Bar
  • Career & Personal Development Training
  • Mental Health Well-Being & EAP Services
  • Length of Service Awards
  • Staff Awards and Bonuses
  • Discounted Entertainment and Shopping