End-of-Life Care Specialist

1 week ago


Bournemouth, Bournemouth, United Kingdom Southern Co-op Full time
About the Role

Southern Co-op is seeking a highly skilled and compassionate Funeral & Memorial Consultant to join our Funeralcare team. As a Funeral & Memorial Consultant, you will play a vital role in providing exceptional end-of-life care and support to our clients and their families.

Key Responsibilities
  • Client Support: Provide guidance and support to clients as they navigate the process of arranging a funeral or memorial service, ensuring that their individual needs and wishes are met.
  • Funeral Arrangements: Coordinate and deliver funeral and memorial services, including arranging for the care of the deceased, facilitating Reflection Room visits, and ensuring compliance with company policies and regulations.
  • Community Engagement: Engage with local communities to promote the End-of-Life Services and Southern Co-op brand, building relationships and trust with families and individuals.
  • Administrative Tasks: Maintain accurate records, manage funeral arrangements, and liaise with internal departments and external suppliers as needed.
Requirements
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Empathy and Compassion: A high level of understanding, empathy, and compassion, with the ability to provide emotional support to clients and their families.
  • Technical Skills: Proficiency in MS Office and other relevant software, with the ability to learn new systems and technologies.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including 31 days of annual leave and a range of employee discounts.
  • Professional Development: Opportunities for professional development and training, including apprenticeships and in-house training programs.
  • Supportive Team: A supportive and collaborative team environment, with opportunities to build relationships and develop your skills.


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