Application Support Specialist

1 month ago

Edinburgh, Edinburgh, United Kingdom Head Resourcing Ltd Full time
About the Role

We are seeking a highly skilled Application Support Analyst to join our dynamic IT Operations team at Head Resourcing Ltd.

In this role, you will be responsible for ensuring the seamless performance of our client's core applications, including Oracle Products, a Document Management System, Managed File Transfer Integration, and their CRM.

Key Responsibilities
  • Administer multiple core application platforms through cutting-edge configuration, database management, parameterisation, and scripting.
  • Work closely with stakeholders and change teams to shape requirements for core platform change requests, conducting impactful analysis and design.
  • Design and implement robust solutions that enhance performance, supportability, security, and resilience.
  • Provide top-notch 1st and 2nd line application support to colleagues, offering functional subject matter expertise and internal consultancy.
  • Oversee third-party IT suppliers, including hosting and managed service partners, ensuring top-tier service delivery.
  • Manage core application configuration and environments with precision.
  • Support the operation of key IT controls, including role-based access control and release management.
  • Participate in daily batch operations and regular security patching, showcasing your dedication even outside of standard working hours.
  • Focus on long-term business and technology objectives to identify opportunities for investment and continual improvement.
Requirements
  • Familiarity with core banking platforms.
  • Proficiency in SQL with experience in database design and managing large data sets.
  • Excellent knowledge of Oracle applications, databases, and tools (including PL/SQL) is beneficial.
  • Experience with service delivery frameworks such as ITIL.
  • Design and implementation experience in database, middleware, and API.
  • Strong understanding of software architecture principles and design patterns.
  • Be a team player with a focus on quality to ensure team success.

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