Wellness Center Supervisor
4 weeks ago
Are you a dedicated leader with a passion for promoting health and wellness? We invite you to explore this opportunity with us.
Join our mission to create a positive impact on the lives of our members.
About Us: At Fitness First, we are committed to enhancing health and fitness and its profound influence on our lives.
We infuse enthusiasm, energy, and dedication into everything we do, motivating others to uncover their own enthusiasm for health and fitness.
We are seeking a proactive and skilled Wellness Center Supervisor to oversee our fitness offerings and ensure that every member enjoys an outstanding experience.
Job Purpose:
As the Wellness Center Supervisor, you will manage the fitness experience within the facility, directly supervising all freelance personal trainers and group exercise instructors. You will mentor the fitness team to deliver an exceptional experience for members, oversee member onboarding, optimize group exercise scheduling to meet member demand, and create a high-energy environment with meaningful interactions for every member.
Key Responsibilities:
Team Recruitment and Development: Recruit, onboard, train, develop, and support Personal Trainers and Group Exercise instructors. Conduct structured weekly development reviews with all hybrid Personal Trainers. Educate the team on all offerings within the FFX App.
Fitness Floor Visibility and Interaction:
Ensure the fitness team is visible on the gym floor, providing high-quality interactions to enhance member engagement.
Member Onboarding and Journey:
Own the new member journey by ensuring excellent availability for onboarding sessions. Lead the activation and execution of signature products specific to your facility. Be an ambassador for Fitness First classes and signature offerings.
Group Exercise Management:
Ensure a minimum of 15 signature classes are delivered weekly by you and your team, and personally lead at least 5 group exercise classes per week. Recruit and retain top group exercise freelancers to provide exceptional licensed and freestyle group exercise classes. Communicate acquisition and interaction opportunities with your broader fitness team.
Operational Excellence:
Maintain immaculate training spaces with clean, safe, and functional gym and studio areas. Serve as a role model for all club staff, exemplifying operational excellence. Keep your team informed about the latest trends and developments in the fitness industry, company product knowledge, and initiatives.
Duty Management:
Ensure a warm welcome and experience for every member at every opportunity. Provide an excellent onboarding experience and tour for every guest. Guide members to group exercise classes and book one-on-one sessions. Uphold high standards of cleanliness, hygiene, staff appearance, and identification in the facility. Lead on the safety of the facility, ensuring compliance with all regulations. Ensure all staff are clear on their responsibilities and tasks per shift. Deliver duty management with 100% consistency, including member area proficiency and staff conduct.
What's in it for you:
Bonus Scheme: Competitive bonus structure based on facility performance and individual KPIs.
Benefit Portal:
Access to a comprehensive benefits portal offering significant discounts on various products and services.
Health and Wellness:
Complimentary gym membership for you and discounts for family members.
Professional Development:
Opportunities for ongoing professional development and career advancement.
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