Service Coordinator
4 days ago
Job Summary:
We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Office Angels. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our client's maintenance services and manage all relevant administration for this busy team.
Key Responsibilities:
- Pre-planned Maintenance: Pre-plan maintenance visits for field-based engineers, ensuring efficient allocation of resources.
- Customer Enquiries: Deal with customer enquiries and breakdowns over the phone, providing excellent customer service.
- Liaison with Engineers: Liaise with engineers on the phone to assist with scheduling and coordination.
- RAM Preparation: Prepare RAMs (Risk Assessment and Method Statement) for engineer's site visits.
- Compliance: Ensure that all activities comply with our client's HSE policies and procedures.
- Administration: Administration tasks including logging of information for jobs, accurate input of contact information and updates, training course administration for engineers etc.
Requirements:
- Experience: Experience in planning pre-planned maintenance / scheduling work is essential.
- Administration Skills: Strong administration skills gained within similar industry. (Engineering/Manufacturing/Maintenance/Instillation)
- Problem-Solving: Ability to work under pressure and meet tight deadlines.
- Organizational Skills: Strong organisational and time management skills.
- IT Skills: Strong IT skills
What We Offer:
- Competitive Salary: Competitive salary ranging from £28,000 to max £32,000 per annum. Depending on experience.
- Holiday Allowance: 26 days holiday + bank holidays
- Annual Bonus: Annual bonus
- Dynamic Work Environment: A dynamic and supportive work environment.
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