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Service Desk Operations Specialist
2 months ago
Job Summary
VIPU IT Recruitment is seeking a highly skilled Service Desk Analyst to join their team in a dynamic and fast-paced environment. As a Service Desk Analyst, you will be responsible for delivering high-quality, timely support services to the company's warehouse, office, and stores.
Key Responsibilities:
- Hardware Management: Test, build, and configure hardware across the organization to ensure seamless operations.
- User Support: Provide assistance to 250 computer system users, addressing their technical queries and concerns.
- Incident Analysis: Conduct thorough incident trend analysis to resolve continuous problems and drive IT improvements.
- Software and Hardware Recommendations: Understand user needs and suggest suitable software and hardware solutions.
Requirements:
- Experience: 2+ years of Service Desk experience, with a strong background in IT support.
- Technical Skills: Experience with O365, Windows servers, Intune, Azure Active Directory, and SharePoint.
- Networking Knowledge: Basic understanding of networking concepts, including TCP/IP.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Desirable Skills: Mobile Device Management and ITIL experience.
- Additional Requirement: Must hold a valid UK driving license.
About VIQU IT Recruitment:
VIPU IT Recruitment is a leading provider of IT recruitment services, dedicated to connecting talented professionals with exciting career opportunities. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction.
