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Customer Service Representative
3 months ago
Role Overview: Service Centre Advisor
Markerstudy Group is a prominent player in the automotive industry, specializing in innovative solutions for vehicle glazing. Our commitment to advancement drives us to implement cutting-edge technologies, ensuring we remain at the forefront of the market.
We prioritize the professional growth of our team members, providing extensive training and development opportunities.
Recognized as one of the leading companies to work for, Markerstudy Group fosters a dynamic and forward-thinking work environment.
We are currently seeking a Service Centre Advisor to enhance our operational efficiency.
Key Responsibilities
Execute various administrative tasks to assist the Service Centre Manager and Supervisor, ensuring compliance with all operational procedures. Offer support and assistance to colleagues and clients, both internally and externally. Facilitate the smooth operation of the scheduling system by maintaining effective communication with customers, technicians, and management. Provide relevant operational insights and feedback to management teams. Maintain clear and timely communication with external customers and field management. Help manage and replenish consumable supplies for the Service Centre. Adhere to Health and Safety regulations at all times. Perform any additional tasks as directed by the Service Centre Manager and Supervisor.Required Skills
Ability to work independently as well as collaboratively within a team. Strong communication skills, both in person and over the phone. Competence in planning and organizing personal workload effectively. Adaptable approach to varying work demands. Self-motivated and proactive in taking initiative.