Customer Service Representative

1 month ago

Upavon, United Kingdom Capita Full time

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to individuals looking to join the British Army.

Key Responsibilities

  • Answering calls from potential recruits and responding to online webchat enquiries
  • Accurately updating the internal database with candidate information
  • Escalating any problems or issues that may occur during the recruitment process
  • Providing information to candidates regarding various stages in the recruitment process
  • Supporting team members as needed

Requirements

  • Previous customer service experience, either face-to-face or over the telephone
  • Proficiency in using Microsoft Office Suite
  • Ability to adapt to our in-house database
  • Familiarity with army careers is an advantage
  • Excellent communication and teamwork skills

What We Offer

  • A competitive salary of £22,542
  • 23 days' holiday (rising to 27) with the option to purchase additional leave
  • A paid day out of the office to volunteer for our charity partners or a cause of your choice
  • Company-matched pension, life assurance, and a range of other benefits
  • Access to our Employee Network Groups, representing every strand of diversity
  • Opportunities for career progression and professional development

Location

Upavon, United Kingdom

Time Type

Full-time

Contract Type

Permanent

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