Restaurant Operations Manager

7 days ago


Oxford, Oxfordshire, United Kingdom Manpower UK Full time
Job Summary

We are seeking an experienced Restaurant Operations Manager to join our team at Manpower UK. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our restaurant services, providing exceptional customer experiences, and driving business growth.

Key Responsibilities
  • Service Standards
    • Develop and implement service standards that meet or exceed customer expectations, ensuring a high level of quality and consistency in all aspects of service.
    • Lead a team of staff to deliver exceptional service, ensuring that all customers receive a warm and welcoming experience.
    • Monitor and maintain high standards of food hygiene, ensuring that all food safety protocols are followed.
    • Implement effective communication strategies to ensure seamless service delivery, including proactive communication with customers and colleagues.
  • Administration
    • Manage the day-to-day administration of the restaurant, including staff scheduling, inventory management, and financial reporting.
    • Develop and implement efficient administrative processes to support the smooth operation of the restaurant.
    • Collaborate with the catering team to ensure seamless service delivery, including menu planning, inventory management, and supply chain management.
  • Leadership and Development
    • Lead and develop a high-performing team, providing coaching, training, and development opportunities to ensure that staff are equipped to deliver exceptional service.
    • Develop and implement effective leadership strategies to drive business growth, including staff engagement, customer satisfaction, and revenue growth.
Requirements
  • Proven experience in a senior restaurant management role, with a strong track record of delivering exceptional customer experiences and driving business growth.
  • Excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Strong administrative and organizational skills, with the ability to manage multiple priorities and deadlines.
  • Ability to work effectively in a fast-paced environment, with a strong focus on customer satisfaction and service delivery.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.


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