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Business Systems Analyst

2 months ago

Chorley, Lancashire, United Kingdom TVS-SCS Full time
{"h1": "Business Analyst Role at TVS-SCS", "p": "We are seeking a skilled Business Analyst to join our team at TVS Supply Chain Solutions. As a Business Analyst, you will play a crucial role in supporting our Product Owners and Product teams in ensuring that customer requirements are accurately identified, documented, and converted into clear, well-defined work items.

Your responsibilities will include technical documentation for system processes, specifications, and configuration management for a product team. You will work closely with the IT Service Management team to ensure a seamless handover of changes to the IT Service Management team, including providing relevant support documentation, monitoring, and troubleshooting guides.

In addition, you will provide induction/overview training to users as needed and work with the wider IT programme team, product owners, and developers to ensure cross-functional team deliveries and well-planned project outcomes.

Key responsibilities include:

* Identifying and documenting technical/system requirements
* Ensuring complete and up-to-date documentation of functional specs and processes for product features
* Ensuring user guides are complete and up-to-date for product support teams
* Ensuring correct configuration management is carried out and documented for product changes
* Ensuring new client onboarding is successful with efficient deployment of products, integration services, and setting configuration
* Carrying out impact analysis for changes, especially where these changes span multiple products
* Coordinating across teams to ensure joined-up delivery
* Capturing, documenting, and communicating integration/third-party requirements
* Liaising with Software Developers during technical design development
* Supporting Software QA team in the development of System Test Specifications and coordination of user test activity based on functional specifications and business scenarios
* Where necessary, performing and supporting others in performing software testing
* Providing process and operational support documentation
* Delivering project activities in line with agreed time scales, ensuring any changes to approved timing are formally agreed with Manager/Project Leader and Business Owners
* Assisting the support team in fault finding and problem resolution with existing IT Systems

To be successful in this role, you will need:

* Strong analytical, problem-solving, and process analysis skills
* Excellent working knowledge of basic project management methodologies
* Exceptional oral and written communication skills, able to talk to technical and non-technical colleagues and clients
* Experience of working on agile IT projects
* Self-driven, confident to lead and to listen to others
* Ability to manage and track multiple projects across teams and third parties

Desirable skills include:

* Understanding of supply chain application systems and business processes
* Working knowledge of BPMN

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include:

* Competitive salary and pension scheme with life assurance
* 25 days holiday (plus 8 statutory bank holidays)
* Holiday buy-back scheme (5 days)
* Employee Assistance Programme supporting wellness with immediate access to:

GP consultation and second opinions
Mental health support
Financial and legal support
Wellbeing and healthy living support

Employee referral scheme with financial reward
Professional membership and study sponsorship
Pass scheme (£100 to undertake training of your choice)
Subsidised canteen

At TVS-SCS, we encourage and support our employees to realise their potential. They are empowered to take initiative, and achieve high-impact results that really make a difference to our business and our customers.

We are currently operating on a hybrid working basis, with a period of time at the start of your employment spent fully working in our office, familiarising yourself with our systems and processes.

TVS Supply Chain Solutions are a world-leading supply chain and logistics services provider, implementing innovative supply chain solutions as true partners with a broad range of blue-chip organisations worldwide. Our clients operate in diverse sectors such as Defence, Utilities, Automotive, Rail, and Beverage, but they all have time-sensitive, business-critical missions to deliver and TVS are an essential and integral component in their performance – with our help, they achieve their business goals.

If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

We look forward to hearing from you"}