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German Speaking Resolution Associate
3 months ago
About Tripadvisor
Tripadvisor is a leading platform for travel experiences, dedicated to helping individuals create lasting memories through exploration. With a diverse range of activities available, from simple excursions to adventurous undertakings, we ensure that unforgettable moments are always within reach. Our commitment to flexibility and last-minute availability makes it easy to turn any day into something extraordinary.
Benefits of Joining Tripadvisor
- Attractive compensation packages, including base salary, annual bonuses, and equity, regularly benchmarked against industry standards.
- Flexible work arrangements that cater to your lifestyle, with a remote-friendly approach to collaboration.
- Work-life balance is a core value, supported by a culture of trust and accountability.
- Annual donation matching to support charitable contributions.
- Tuition assistance for career advancement through qualified programs.
- Lifestyle benefits to invest in your well-being, whether for travel, health, or personal interests.
- Travel discounts as part of our belief in employee development through travel experiences.
- Access to an employee assistance program for support during life’s challenges.
- Comprehensive health benefits with competitive premiums.
Our Core Values
- We aspire to lead and encourage you to harness your talent and ambition.
- Curiosity drives us; we challenge the status quo and seek innovative solutions.
- Collaboration is key; we learn from and support one another.
- Customer service is our priority; we strive to create memorable experiences for our users.
- We embrace improvement; mistakes are part of the journey toward excellence.
- Diversity is celebrated; we welcome unique identities and experiences to revolutionize travel.
Position Overview
As a Customer Support Specialist, you will play a crucial role in assisting our customers by addressing their inquiries through various communication channels, including phone, chat, and email. Your goal will be to ensure exceptional customer satisfaction while utilizing various software tools to manage customer accounts and provide effective solutions in a dynamic environment.
Key Responsibilities
- Resolve customer queries with a focus on delivering high-quality service.
- Utilize software tools to navigate customer accounts and research policies.
- Communicate solutions effectively in a fast-paced setting.
Essential Qualifications
- Fluency in German (speaking, reading, and writing).
- Minimum six months of experience in a customer service role.
- Strong problem-solving skills and the ability to manage conflicts effectively.
- Excellent time management and organizational skills.
- Ability to work in a high-pressure environment while maintaining quality.
Preferred Experience
- Previous experience in a call center or customer service environment.
- Experience handling escalated customer interactions.
- Familiarity with providing service through multiple channels.
If you are passionate about customer service and enjoy helping others, this role is an excellent opportunity to make a difference.
