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Client Relationship Manager

2 months ago

Kent, United Kingdom Diamond Search Recruitment Ltd Full time

Diamond Search Recruitment Ltd is pleased to present an opportunity for a Client Relationship Manager within a dynamic and rapidly evolving agency.

Become a vital part of a successful team dedicated to supporting a diverse range of clients and fostering robust business partnerships. This is a permanent role that offers a hybrid working model, requiring a blend of in-office and remote work.

Key Responsibilities:

  • Act as a pivotal relationship builder and proficient project coordinator.
  • Develop and implement comprehensive digital strategies tailored to client needs, ensuring exceptional delivery through effective collaboration with all departmental teams.
  • Communicate complex Search (SEO/PPC/Content) concepts clearly and effectively.
  • Manage a diverse portfolio of client accounts across various sectors.
  • Lead a team of strategists, mentoring them to evolve into future client relationship managers.

Essential Duties:

  • Translate client objectives into actionable strategies using the company’s holistic model, identifying key performance indicators (KPIs) to gauge success.
  • Monitor external KPI targets, ensuring they are consistently met and taking accountability for overall performance.
  • Facilitate client communications, from team recommendations to addressing client inquiries, ensuring alignment with best practices and digital strategies.
  • Craft strategic digital roadmaps to secure buy-in from client stakeholders at all levels, from executive leadership to marketing teams.
  • Conduct Business Reviews that highlight opportunities for cross-channel collaboration.

Ideal Candidate Profile:

  • A strong enthusiasm and aptitude for Digital Marketing, encompassing both the planning and execution of multi-faceted campaigns, as well as ad-hoc projects.
  • Ability to assist in the creation of sales materials as needed and participate in relevant client presentations.

The Client Relationship Manager position offers a competitive salary range, commensurate with experience, along with a comprehensive benefits package.