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Mortgage Collections Agent

3 months ago

Leeds, Leeds, United Kingdom Leeds Building Society Full time
Position Overview

At Leeds Building Society, we prioritize our customers and members, recognizing their challenges, especially in times of financial strain. Our commitment is to provide exceptional support and tailored solutions that are both affordable and sustainable.

We seek dedicated individuals who possess a strong work ethic and excellent communication abilities. If you are passionate about delivering high-quality customer service and making a positive impact in the lives of others, we encourage you to consider this opportunity.

Key Responsibilities:

  • Engage with customers to understand their financial situations.
  • Provide clear and empathetic guidance on mortgage collections.
  • Develop personalized repayment plans that align with customer needs.
  • Ensure compliance with relevant regulations and company policies.

Qualifications:

  • Strong interpersonal and communication skills.
  • Ability to handle sensitive situations with discretion.
  • Experience in customer service or collections is preferred.

Join us in our mission to support our customers through challenging times.