ServiceNow Solutions Architect

4 weeks ago

London, Greater London, United Kingdom Oliver James Associates Ltd. Full time
ServiceNow Solutions Architect | UK Only - Remote | Up to £100,000

Oliver James Associates Ltd. is currently assisting one of the largest Software and Managed Service Providers with a variety of Technology & Professional Services roles. We are supporting the expansion of their ServiceNow function and they are looking to bring on a ServiceNow Solutions Architect and Developer to the team.


About the Role

The successful candidate will lead the development and implementation of ServiceNow applications, particularly within ITSM and PPM. This will involve customising ServiceNow configurations, including scripting and automation, as well as designing, implementing, and enhancing ServiceNow modules.


Key Responsibilities
  • Lead the development and implementation of ServiceNow applications, particularly within ITSM and PPM.
  • Customise ServiceNow configurations, including scripting and automation.
  • Design, implement, and enhance ServiceNow modules, including Incident, Problem, Asset, Configuration, Change, SLM, and Service Catalog.
  • Provide high-level design and specifications for ServiceNow implementations.
  • Conduct system and integration testing to ensure optimal functionality.
  • Define application and data architecture roadmaps for major business and functional areas.
  • Lead architecture governance processes and communicate architectural strategies effectively.
  • Utilise Agile Framework methodologies and maintain a strong understanding of business practices, processes, and tools.
  • Collaborate with executive stakeholders to deliver ServiceNow solutions aligned with key business goals.
  • Evaluate and implement new platform features from ServiceNow updates, assessing their applicability to the current environment.
  • Lead integration development, including web services (SOAP/REST), DBC, and Mid Server.
  • Ensure projects are delivered on time, meeting technical specifications and design requirements.
  • Continuously update your ServiceNow knowledge through self-study and training resources.

Requirements
  • 5+ years of experience in ServiceNow development and architecture.
  • Proficiency in ServiceNow core applications, UI, workflow configuration, report development, and integration components.
  • Expert-level understanding of client-side and server-side scripting, including business rules, script actions, and script includes.
  • Expertise in client and server APIs.
  • ServiceNow certifications are preferred.

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