Lead Server

4 weeks ago

West London, United Kingdom Il Gattopardo Full time

Position Overview:

We are seeking a Lead Server to elevate the dining experience at our luxury establishment. This role is pivotal in ensuring exceptional service delivery and guest satisfaction.

Company Overview:

Il Gattopardo is a premier dining destination located in a vibrant area, renowned for its commitment to quality and excellence. Our establishment prides itself on using the finest ingredients and fostering a dynamic kitchen environment.

About the Role:

As the Lead Server, you will be responsible for providing outstanding service while adhering to operational guidelines. Your role will involve:

  • Delivering personalized service to guests, understanding their preferences, and enhancing their dining experience.
  • Leading by example and inspiring your team to maintain high standards of service.
  • Facilitating effective communication within the team and across departments.
  • Ensuring compliance with all restaurant policies and procedures.

Key Responsibilities:

  • Fostering a welcoming atmosphere for guests and staff alike.
  • Training and mentoring junior staff to develop their skills and career progression.
  • Managing service flow to ensure efficiency and guest satisfaction.
  • Engaging with guests to build rapport and enhance their experience.

What We Offer:

We value our employees and offer a range of benefits, including:

  • Competitive remuneration.
  • Work-life balance initiatives.
  • A structured four-day work week.
  • Complimentary meals prepared with care.
  • Uniform provision, including footwear.
  • Access to an employee assistance program.
  • Additional paid leave on your birthday.
  • Increased holiday entitlement after one year of service.
  • Referral bonuses.
  • Opportunities for growth and development within a successful hospitality group.

Candidate Profile:

The ideal candidate will possess:

  • Experience in a fast-paced, customer-focused environment.
  • A passion for service excellence and team motivation.
  • Openness to feedback and a commitment to fostering a culture of constructive communication.
  • The ability to establish strong working relationships across all levels.
  • Eligibility to work in the United Kingdom and flexibility for full-time hours.

We look forward to welcoming a dedicated professional who shares our values and commitment to exceptional service.

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