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Operations Support Specialist

2 months ago

Basildon, Essex, United Kingdom FedEx Full time

Job Summary:

FedEx is seeking a highly skilled Operations Support Agent to join our team. As an Operations Support Agent, you will play a critical role in ensuring the smooth operation of our logistics and transportation services.

Key Responsibilities:

  • Ensure timely and accurate delivery of packages to customers
  • Provide exceptional customer service through effective communication and problem-solving skills
  • Investigate and resolve issues related to failed shipments and collections
  • Enter data into our tracking system with accuracy and attention to detail
  • Collaborate with the team, manager, and other operations stations to achieve common goals
  • Adhere to FedEx processes, procedures, and regulatory requirements

Requirements:

  • Excellent communication and social skills
  • Ability to work in a fast-paced environment with strict timelines
  • Ability to manage own time effectively with attention to detail

What We Offer:

  • Attractive compensation package
  • Training and on-the-job learning opportunities
  • Extensive learning resources to develop skills and knowledge
  • Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
  • Employee Assistance Program for you and your family in difficult life situations
  • Employee reduced-rate shipping
  • Great career opportunities
  • FedEx is one of the world's most admired companies and trusted brands year after year

About FedEx:

FedEx is one of the world's largest express transportation companies, serving more than 220 countries and territories around the globe. We are committed to a diverse and inclusive workforce and provide growth opportunities for all team members.