European Coffee Specialist

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom UCC Coffee Full time

About the Role

As a European Coffee Specialist, you will play a vital role in shaping UCC's presence within the European market. Your expertise and passion for coffee will be instrumental in driving customer success and fostering strong relationships with key stakeholders.

Key Responsibilities
  • Develop and maintain a comprehensive European contact strategy, identifying influential individuals to share best practices and collaborate on knowledge sharing initiatives.
  • Promote UCC's premium coffee products and training resources, leveraging the COFFEEWORKS approach to optimize customer experiences and generate sales opportunities.
  • Become a trusted coffee education expert, tailoring your communication style to diverse audiences and promoting best practices for exceptional customer service.
  • Stay at the forefront of industry trends by continuously expanding your product knowledge and understanding emerging market dynamics.
  • Collaborate closely with stakeholders to build lasting customer relationships, analyze performance data, develop strategic growth plans, and support successful European customer execution.
  • Manage, administer, and execute initiatives aligned with specific customer development plans.
  • Actively contribute to the evolution and maintenance of the Coffee Works suite and associated technologies.
  • Ensure the presentation and upkeep of UCC's Milton Keynes training facility.
  • Maintain a safe and healthy work environment by adhering to established organizational policies and procedures.
About You

We are seeking a highly motivated and experienced professional with a proven track record in customer-facing roles within the hospitality industry. Your passion for coffee, combined with your exceptional communication and interpersonal skills, will be essential to your success in this role.

  • Proven experience as a customer-facing professional in the hospitality sector, with a strong understanding of coffee.
  • A dynamic individual with a genuine passion for delivering outstanding customer service.
  • Highly organized and capable of managing detailed databases and tracking systems.
  • Ability to multitask effectively and prioritize workload in a fast-paced environment.
  • Confident and inspiring communicator with excellent interpersonal skills.
  • Self-motivated and proactive, with the ability to manage your own diary and workload efficiently.
  • Proficient in Microsoft Office applications.
  • Flexible approach to work hours and schedules.

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