Quality and Service Delivery Executive
4 weeks ago
Job Title: Quality and Service Delivery Executive
Stericycle is a leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. As a Quality and Service Delivery Executive, you will be responsible for ensuring the highest level of quality and service delivery to our customers.
Key Responsibilities:
- Cleanse and organize customer data to ensure accuracy, consistency, and completeness
- Compile and log all daily billing document bounce back data and bounce back reports
- Contact third-party suppliers and other departments to validate billing document outputs from systems
- Conduct thorough customer information validation checks by contacting customers directly via phone calls
- Update and verify customer information in the database, resolving any discrepancies or errors promptly
- Assist in the development and implementation of data quality assurance protocols and best practices
- Provide regular reports and updates on data cleansing and validation progress to relevant stakeholders
- Prioritize workload to ensure that all required work is completed in a timely manner and all required documentation is submitted within deadlines
Requirements:
- Attention to detail is paramount
- Fastidious documentation of every action taken and detail checked - Including screenshots, initials, and timestamps
- Competent math skills - Ability to calculate invoices and credit notes to the penny, working with units of measurement, percentages, orders of operation, rounding, etc.
- Competent with Excel and other Microsoft 365 applications
- Competent with SAP and Salesforce or similar CRM programs and databases
- Excellent organizational skills to maintain shared folders, inboxes, reports, and documentation
Benefits:
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University - Our online library of self-development and learning
- Annual performance-related pay review
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
- Flu voucher
- Eye Test voucher
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