Quality and Service Delivery Executive

4 weeks ago


Sale, Trafford, United Kingdom Stericycle Full time

Job Title: Quality and Service Delivery Executive

Stericycle is a leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. As a Quality and Service Delivery Executive, you will be responsible for ensuring the highest level of quality and service delivery to our customers.

Key Responsibilities:

  • Cleanse and organize customer data to ensure accuracy, consistency, and completeness
  • Compile and log all daily billing document bounce back data and bounce back reports
  • Contact third-party suppliers and other departments to validate billing document outputs from systems
  • Conduct thorough customer information validation checks by contacting customers directly via phone calls
  • Update and verify customer information in the database, resolving any discrepancies or errors promptly
  • Assist in the development and implementation of data quality assurance protocols and best practices
  • Provide regular reports and updates on data cleansing and validation progress to relevant stakeholders
  • Prioritize workload to ensure that all required work is completed in a timely manner and all required documentation is submitted within deadlines

Requirements:

  • Attention to detail is paramount
  • Fastidious documentation of every action taken and detail checked - Including screenshots, initials, and timestamps
  • Competent math skills - Ability to calculate invoices and credit notes to the penny, working with units of measurement, percentages, orders of operation, rounding, etc.
  • Competent with Excel and other Microsoft 365 applications
  • Competent with SAP and Salesforce or similar CRM programs and databases
  • Excellent organizational skills to maintain shared folders, inboxes, reports, and documentation

Benefits:

  • Contributory Pension Scheme
  • Life Insurance
  • Cycle to Work Scheme
  • Access to SteriCares, our employee support fund
  • Stericycle University - Our online library of self-development and learning
  • Annual performance-related pay review
  • Referral Scheme (Earn by introducing people in your network to the Stericycle family)
  • Flu voucher
  • Eye Test voucher


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