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Site Support Specialist
2 months ago
We're seeking a skilled Site Support Engineer to join our team at The Access Group. As a critical point of communication and contact for our clients and users, you'll provide exceptional technical support and guidance.
Key Responsibilities:
- Assist clients in resolving technical issues and answering questions
- Conduct site inspections and feasibility studies to identify solutions
- Apply technical knowledge to practical problems, managing incidents and new requests individually and as a team
- Handle technical functions, including testing equipment, repairs, and supporting engineering projects
- Troubleshoot operating system, hardware, and application issues on desktop devices
Requirements:
- Experience in supporting and configuring desktop devices in distributed environments
- Understanding of Citrix Environments, M365, Windows Server Environments, and ITIL Framework
- Experience with mobile devices and technologies, as well as commercial hardware from major vendors
About The Access Group:
We're one of the largest UK-headquartered providers of business management software, helping over 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions connect the right people with the right data, at the right time, through Access Workspace.
