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IT Support Specialist
2 months ago
Job Summary:
This is a key role as the lead based in our global headquarters to ensure End User Compute (EUC) and Infrastructure operations continue smoothly through comprehensive support to end users. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it's an exciting time to join Rotork.
Key Responsibilities:
- Oversee the service desk ticket system, ensuring processes and best practice are followed, executed correctly and improved.
- Play a key role in 24/7 global IT support, following triage processes to resolve issues.
- Act as a point of escalation to other team members and contribute to the major incident management cover rota and major incidents.
- Collaborate within an IT support function and consider the bigger picture.
- Develop robust technical knowledge of service desk tools and IT systems/applications.
About Rotork:
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our Values:
- Engineering excellence
- Safety
- Sustainability
What We Offer:
Rotork is going through an exciting period of change and growth, building on our existing market leadership.
