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Benefit Programs Specialist

2 months ago

Isle of Wight, United Kingdom Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled and detail-oriented Benefit Programs Specialist to join our team at the Commonwealth of Virginia. As a Benefit Programs Specialist, you will play a critical role in determining the eligibility of individuals and families for various social services and government assistance programs.

Key Responsibilities
  • Conduct thorough interviews with applicants to determine their eligibility for assistance and re-determine their continuing eligibility.
  • Explain the nature of temporary assistance benefit programs and determine the reasons and need for assistance.
  • Process applications for financial assistance and diversion, and explain client responsibilities, rights, and program availability.
  • Evaluate the consistency and completeness of data secured, and where indicated, substantiate its accuracy.
  • Compute assistance plans and determine the need for and amount of allowances for special circumstance items.
  • Evaluate social factors such as education, work experience, and levels of social functioning.
  • Evaluate employability and explore potential sources of income.
  • Interview applicants, obtain necessary information, and re-determine their continuing eligibility.
  • Explain benefit programs and determine reasons and need for assistance.
  • Process applications for financial assistance and diversion, and determine eligibility for assistance and benefit levels using automated systems and manual methods.
  • Interpret policies and procedures applicable to various programs.
  • Monitor cases for changes in recipient circumstances and implement changes to reflect benefit levels within guidelines.
  • Evaluate employability status and explore potential sources of income.
  • Refers clients to service workers as the result of overall assessment of situation.
  • Prepare reports and maintain client records.
  • Identify possible fraud and make appropriate referrals.
  • Evaluate consistency and completeness of data secured, and where indicated, substantiate its accuracy.
  • Explain programs and rights/responsibilities of applicants and recipients.
  • Explore other possible sources of income.
  • Compute assistance plans.
  • Determine the amount of allowances for special circumstance items such as household equipment.
  • Identify clearly discernible social problems and make referrals to Social Workers.
  • Provide applicants or recipients with information about other agencies where they may go for services as needed.
  • Explain a variety of programs under the social services umbrella such as employment services, child support services, and child care services.
Requirements
  • High school diploma supplemented with additional training and related work experience, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
  • Basic human behavior knowledge.
  • Mathematics skills to calculate percentages, formulas, and averages to solve mathematical problems.
  • Interviewing techniques such as data collection and investigation.
  • Practices of public service organizations.
  • Economic and basic human behavior knowledge.
  • Financial assistance programs sufficient to determine/re-determine eligibility for benefits.
  • Eligibility requirements for social service assistance as outlined by State, Local, and Federal guidelines, regulations, and policies.
  • Operating a personal computer and the associated office and agency software.
  • Communicate effectively both orally and in writing with a broad spectrum of individuals.
  • Interview, gather information, re-evaluate each client's situation, and make referrals.
  • Determine a client's ownership share in situations.
  • Make mathematical computations.
  • Analyze information and determine from a variety of sources missing information and gaps.
  • Apply common sense understanding to carry out instructions furnished in written or oral form.
  • Use various types of automated technology to establish and maintain case records, access data, and manipulate data.
  • Maintain professional ethics related to confidentiality.
  • Exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions.
  • Establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
  • Valid Virginia driver's license with driving record that meets agency standards.
  • Subject to a DMV/driving record check and CPS and Criminal History Search.