Technology Support Specialist
2 weeks ago
Location: Dulwich - London South & West
Salary: £22,000 - £25,000
Verelogic is seeking a dedicated and enthusiastic individual with a strong affinity for technology and a commitment to delivering outstanding service to our clients.
About You:
In this role, you will act as a liaison between educational institutions and our company, ensuring you are well-informed about the services we provide while managing client accounts effectively.
You should possess confidence and competence in maintaining computer systems, installing both new and existing software across networks, providing user support, and troubleshooting technical issues as they arise.
A solid understanding of common software applications and proficiency in Microsoft Office365 is essential.
The ideal candidate will have 1-2 years of experience in a previous ICT Technician or 1st Line Support role, preferably within the education sector, although this is not a strict requirement.
You should be passionate about information technology, possess a robust technical background, and be self-driven, with a strong focus on customer service excellence.
This position requires teamwork, effective communication, and organizational skills, along with a polite demeanor and the ability to convey technical concepts in simple terms to clients.
Independence, problem-solving aptitude, and a proactive mindset for enhancing team services are also crucial.
Key Responsibilities:
- Collaborate effectively within a team environment.
- Respond to ICT support requests following established Help Desk protocols and priorities.
- Assist in the installation and repair of computers, including standard applications and networking software, while diagnosing and resolving operational issues.
- Engage in various technical tasks related to computer networks and desktop services, focusing on existing systems and their upgrades.
- Provide clear communication to educational staff and colleagues.
- Identify and relay potential sales opportunities.
This is a full-time position, and the successful candidate will undergo enhanced DBS and safeguarding checks.
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