Night Front Desk Representative

4 weeks ago

London, Greater London, United Kingdom The Standard Hotel Full time

Unlock Your Potential as a Night Front Desk Agent at The Standard Hotel

The Standard Hotel is a vibrant and inclusive destination that embodies the spirit of cultural life and creative attitude. We're seeking a Night Front Desk Agent who will embody our 'Anything but Standard' ethos and bring our properties to life.

Your Role

As a Night Front Desk Agent, you will be the face of our hotel, providing exceptional customer service and ensuring a seamless experience for our guests. You will be responsible for managing front desk operations, handling guest inquiries, and maintaining a high level of organization and attention to detail.

Requirements

  • A proven background in a customer-facing role, ideally in a similar lifestyle or boutique hotel sector
  • A flexibility approach to working hours with the ability to work shifts including evenings, nights, and weekends
  • Exceptional administration and organization skills with great attention to detail
  • Fluency in English, with the ability to communicate effectively with guests from diverse backgrounds
  • Experience of using Opera PMS is required

Benefits

  • Meals on Duty
  • Uniform & onsite laundry service
  • Pension Scheme
  • Life Assurance (2 x Annual Salary)
  • Medical Assistance (including online GP and Physio)
  • Employee Assistance Programme with Well-being service
  • Discount platform including GYM
  • Worldwide Travel Discounts via The Standard Advantage platform
  • Employee & Family Rates across all Standard and Bunkhouse properties
  • In-house Experience Programme
  • F&B Discounts ranging from 25-50%
  • Recruitment Referral Bonus up to £1,000
  • Tuition Aid Scheme & subsidised training
  • Season Ticket Loan & Bike 2 Work Scheme
  • Social Committee with regular monthly social activities

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