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Configuration Analyst

2 months ago


Milton Keynes, Milton Keynes, United Kingdom iO Associates - UKEU Full time
Job Description

iO Associates - UK/EU is seeking a skilled Configuration Analyst to join our team. As a Configuration Analyst, you will be responsible for configuring new store setups and maintaining services for continued monitoring of all customers.

Key Responsibilities:

  1. Provide technical support to installation technicians and maintenance teams.
  2. Ensure third-party technicians and customers have a well-connected and set up site during and after installation.
  3. Act as the first point of contact during the installation process and subsequent visits for issues such as hardware swap-outs and alarming queries.
  4. Provide validation and sign-off for successful installations.
  5. Communicate with customers and technicians via the ticketing process.
  6. Basic SQL usage.
  7. Good overall Microsoft Package skills, particularly in Excel.

Requirements:

  • Configuration and data entry experience.
  • Excellent technical skills, particularly in Excel.
  • Ability to work independently and as part of a team.
  • Strong communication and problem-solving skills.

About iO Associates - UK/EU:

iO Associates - UK/EU is a leading provider of technical services. We are committed to delivering high-quality solutions to our clients.