Cyber Security Specialist

1 week ago


Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

Unlock Your Potential at Darktrace

We are seeking a skilled and motivated individual to join our Customer Support team in a dynamic role that involves interacting with customers and the development team to address critical events. No prior experience is required, but a passion for cyber security is essential. Training will be provided as you grow in the position. Candidates with strong analytical backgrounds will thrive in this fast-paced role.

Key Responsibilities:

  • Respond to customer inquiries and provide timely resolutions
  • Explain software features and functionalities
  • Facilitate smooth deployments and ensure seamless customer experiences
  • Liaise between developers and customers to resolve technical issues
  • Support technical deployments and ensure successful implementation

Requirements and Qualifications:

  • Strong data and analytical skills with attention to detail
  • Excellent communication and interpersonal skills
  • Determination and ambition to succeed in a dynamic environment
  • Knowledge of networking and cyber security principles is a plus
  • Experience in support and incident response is advantageous

Benefits and Perks:

  • Performance-based bonus structure
  • Comprehensive BUPA healthcare package
  • Life insurance and pension contribution
  • Employee assistance program and charitable giving scheme
  • Employee recognition program and opportunities for growth and development
  • Free lunch on Fridays and a collaborative work environment


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