Operational Team Leader

3 weeks ago

Wakefield, Wakefield, United Kingdom Minster Law Full time

About Minster Law

We're a leading personal injury law firm that exists to create outcomes that matter for our clients, partners, and our local community. Since 2006, we have been supporting people who have been injured in road traffic accidents, biking accidents, or accidents at work. We're privileged to be able to support our clients through one of the toughest points in their lives and get them the resolution and rehabilitation they deserve.

Our Mission

We proudly work with some of the biggest insurance brands and we're on a mission to be the leading legal services provider for insurers in the market. With that said, we're challenging the rigid and outdated perspectives of a traditional law firm with forward-thinking, smarter ways of working.

Job Summary

You will work within our expanding Serious Injury Department to support with the supervision, development and mentoring of our Serious Injury Paralegals. The role involves supporting the Team Manager to ensure cases are progressed in a timely manner and individual colleague performance is in line with the Company's objectives and key performance indicators, as well as achieving the required operational, financial and client service performance level.

Key Responsibilities

  • Support the Team Manager to lead the team, including delegating where appropriate.
  • Manage the performance and productivity of team members.
  • Manage processes and conduct meetings covering areas such as personal development plans, performance reviews, absence management, disciplinary and grievance processes.
  • Provide effective supervision, which will include weekly supervision, feedback sessions, sharing knowledge, updates and guidance to help colleagues progress.
  • Work to deadlines, quickly and accurately.
  • Facilitate and deliver training as required through both inductions and ad hoc sessions as required.

Requirements

  • Previous experience of leading teams and managing performance and productivity, ideally in a legal environment.
  • Good IT skills, including Microsoft Word; Microsoft Teams; PowerPoint & Excel.
  • Experience of conducting 1-2-1's, personal development plans and performance reviews.
  • Experience of using and interpreting management information and data.
  • A proven track record of leading colleagues through People processes including Absence Management, Development Plans, Disciplinaries and Grievances.
  • The ability to prioritise, work quickly, accurately and to deadlines.
  • Good interpersonal / communication skills both written and verbal, with self-awareness of your own impact on others.
  • Excellent client care skills with experience of client contact.
  • The ability to accurately follow Company process / guidelines and make appropriate decisions.
  • Strong supervisory skills and the ability to put others at ease and build trust and confidence through self-awareness and a high degree of emotional intelligence.

Desirable Skills

  • Knowledge of the personal injury claims process.
  • Robust, with the ability to deal with changing circumstances and challenging situations whilst still achieving objectives.
  • Act with integrity at all times.
  • A team player, whilst acting as a role model to your colleagues, working together to achieve business and team goals.
  • Flexible with a solution-focused, resilient and positive 'can-do' attitude.
  • Take accountability for your own actions and decisions.
  • Take opportunities to develop and are committed to developing your career in personal injury.
  • Passionate about supporting local communities and eager to get involved in our initiatives.

What's in it for you

  • A salary between £25,600 and £32,000 per annum.
  • An annual discretionary bonus scheme.
  • Hybrid working, offering our colleagues flexibility to work where they can provide the best support to our customers and colleagues alike.
  • 25 days holiday, which can increase up to 30 days in line with service.
  • 'Time for Me' days which gives you the opportunity to take up to 12 additional days per year through condensed working.
  • Working in a platinum-accredited Investors in People organisation that's committed to your development.
  • And much more, see our full list of benefits.

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We're an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read our commitment to equality and diversity.

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