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Car Park Team Leader

2 months ago

London, Greater London, United Kingdom Unity Recruitment Full time
Job Summary

Unity Recruitment is seeking a highly skilled Car Park Team Leader to join our team. As a Car Park Team Leader, you will be responsible for leading a team of Car Park Operatives to deliver exceptional customer service and ensure the highest level of Health and Safety, car park operations, and team supervision.

Key Responsibilities
  • Lead your team to interact with guests as they enter and leave the car parks, demonstrating a positive, friendly, and welcoming approach.
  • Supervise the day-to-day activities of a team of Customer Service Operatives, delivering regular 1-1 meetings and recognizing development opportunities.
  • Provide detailed shift handovers and ensure smooth shift-to-shift communication with Duty Managers and other Team Leaders.
  • Ensure team members are coached and supported to deliver the highest standards of car park operations and customer service.
  • Situationally react to car park issues as and when they arise.
  • Proactively learn about the Guest Service.
  • Act as key support to Duty Managers and when required, support as acting Duty Manager.
Requirements
  • Ideal 1 year's relevant experience in Car Park or similar service environment.
  • Experience in managing or supervising a team.
  • Customer focused, with a clear understanding of the customer journey.
  • Excellent communication skills with the ability to manage challenging customer interactions.
  • Able to create and maintain strong external and internal stakeholder relationships.