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Digital Systems Analyst

2 months ago

London, Greater London, United Kingdom JCDecaux Full time
Job Description

Within JCDecaux UK, the role of Digital Systems Analyst (DSYA) provides the company with desktop support for the digital estate of over 10,000 network-connected assets. The role is pivotal in supporting the rapidly growing number of digital players and other network devices, which generate 80% of the company's turnover, and sits within the Digital Systems team, part of the Service Delivery department.

Key Responsibilities
  • Implement base and player firmware upgrades to the digital player estate, ensuring seamless integration and optimal performance.
  • Configure players for new installations with appropriate TAGs and configuration, guaranteeing accurate and efficient deployment.
  • Analyze issues and incidents logged to the Service Delivery ticket system, applying technical expertise to resolve complex problems.
  • Monitor primarily large format digital network equipment (e.g., video processors), identifying potential issues before they impact operations.
  • Highlight and escalate concerns regarding physical/network security to DSYTL for review and appraisal, ensuring the highest level of security and compliance.
  • Maintain documentation and asset tracking systems, ensuring accurate and up-to-date records.
Requirements
  • Excellent technical skills, with experience working with digital out-of-home technologies (KIS, Broadsign, OneLAN, etc.).
  • Proficiency in various operating systems (Linux and Windows variants), with the ability to adapt to new technologies.
  • Strong analytical and problem-solving skills, with the ability to make measured appraisals of risk in different situations.
  • Fluency in English, with French desirable.
  • Highly motivated and project-oriented, with excellent communication and teamwork skills.
  • Adherence to health and safety guidelines when working on site, with a commitment to ongoing training and development.
Education and Certifications
  • Educated in a Business, IT, or engineering-related field or relevant industry experience with at least 4 years in a technology support function/role.
  • Working towards CMNO, CCNA, or equivalent certifications, demonstrating a commitment to ongoing learning and professional development.