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Customer Service Representative

2 months ago

Thatcham, West Berkshire, United Kingdom Novax Recruitment Ltd Full time
Customer Support Advisor

We are seeking a skilled Customer Support Advisor to join our team at Novax Recruitment Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving customer queries in a timely and efficient manner.

Key Responsibilities:

  • Provide administrative support to resolve customer inquiries through our Customer Service Management Centre.
  • Liaise with internal colleagues and external customers to resolve issues in a professional and effective manner.
  • Respond to customer inquiries in a prompt and professional manner, ensuring customers receive timely updates on progress.
  • Work to established KPIs and SLAs to deliver high-quality customer service.
  • Evaluate and escalate customer complaints as necessary, signposting to other services offered by our company.

Requirements:

  • Proven experience in customer service, with a strong track record of handling high volumes of customer inquiries.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Experience in the housing sector is preferred, but not essential.

How to Apply:

Please submit your application via the contact details provided, and we will be in touch with further information about this opportunity.