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Client Support Specialist

2 months ago

Colchester, Essex, United Kingdom IG Full time

At IG, we are seeking a highly skilled Client Support Specialist to join our team. This role will involve working closely with our client managers to provide exceptional support and service to our clients.


Key responsibilities include:

  • Preparation of management accounts and financial forecasts, ensuring accuracy and timeliness.
  • Assistance with tax compliance work, including research and analysis.
  • Supporting client managers with portfolio management, including data analysis and reporting.
  • Assisting clients with the transition to cloud accounting, providing guidance and training as needed.
  • Supervising and supporting colleagues who are studying towards their qualifications, providing mentorship and guidance.


What we're looking for:

  • ACA and ACCA qualified or part-qualified, with a strong understanding of accounting principles.
  • Experience working in practice, with a focus on client support and service.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex financial data.
  • Proficiency in MS Office suite, with experience using Xero (desirable).


Why you'll thrive in this role:

  • Opportunity to work with a dynamic and growing company, with a focus on client satisfaction.
  • Collaborative and supportive team environment, with opportunities for professional growth and development.
  • Competitive salary and benefits package, including generous holiday allowance and health cash plan.
  • Hybrid working arrangement, with flexibility to work from home and in the office.
  • Individualized learning and development plan, with access to training and mentorship opportunities.
  • Access to mental health support and employee assistance program.
  • Life assurance and regular social events.