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Night Team Member

2 months ago

West Drayton, Greater London, United Kingdom Holiday Inn London - Heathrow M4,jct.4 Full time
Job Summary

We are seeking a reliable and responsible Night Team Member to join our team at Holiday Inn London - Heathrow M4,jct.4. The successful candidate will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.

Key Responsibilities
  • Guest Services: Manage guest requests and ensure they are handled promptly and professionally.
  • Security and Safety: Maintain security and safety procedures during the night shift, perform regular security checks throughout the hotel, and ensure all safety protocols are followed.
  • Support Services: Provide general support to the hotel staff during the night shift, assist with any maintenance or housekeeping tasks that may arise, and set up meeting rooms and other areas as required.
  • Food and Beverage Services: Serve food and beverages to guests as required, check guests in and out of the hotel as required, and handle any emergency situations that may arise.
  • Reporting and Administration: Prepare reports for senior management as required.
Requirements
  • Previous Experience: Previous experience working in a hotel or similar environment, preferably in a night team member role.
  • Customer Service: Excellent customer service skills and a friendly, professional demeanor.
  • Communication: Strong communication and interpersonal skills.
  • Safety and Security: A good understanding of safety and security procedures.
  • Adaptability: The ability to remain calm and composed in high-pressure situations, and a flexible and adaptable approach to work.
  • Organizational Skills: Good organizational skills and attention to detail.