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Chief Operations Officer

3 months ago

Fleetwood, Lancashire, United Kingdom IMPACT EVOLVE | Supply Chain & Operations Experts Full time

Position: Head of Operations

Location: Fleetwood

Job Type: Full-Time Onsite

Company Overview

Established in 1952, IMPACT EVOLVE is a leading independent designer and manufacturer of children's toys in the UK, boasting a rich legacy in the sector. With a global presence, we cater to major retailers worldwide and operate from various international offices and showrooms. Our mission is to be the premier choice for innovative and high-quality toys, providing children globally with enriching experiences through imaginative play.

Role Overview

We are in search of a seasoned Head of Operations to spearhead and revolutionize our manufacturing and distribution processes. As the highest-ranking operations position within the organization, you will play a vital role in the senior leadership team, ensuring that our commercial and supply chain operations are strategically aligned. Reporting directly to the CEO, you will be essential in formulating and executing the operational strategy, guaranteeing its integration with our overarching business goals.

Key Responsibilities

  • Establish and uphold transparent reporting frameworks and performance visibility across all operational facets.
  • Devise and execute effective strategies to boost efficiency and productivity, ensuring processes are scalable and repeatable.
  • Oversee the strategic transition to a new operational facility, managing design, setup, and implementation phases.
  • Develop and implement extensive training and development initiatives to foster continuous learning.
  • Manage budgets effectively, promoting cost-efficient operations while maintaining quality and service standards.
  • Encourage a culture of ongoing improvement and innovation driven by defined objectives and KPIs.
  • Represent operations in senior leadership discussions, contributing to the overall business strategy and decision-making.
  • Integrate commercial operations with supply chain functions to ensure alignment and cohesion.

Strategic Focus Areas

As the Head of Operations, you will be pivotal in our forthcoming site transition, ensuring operational stability and success. Your responsibilities will include:

  • Implementing key performance indicators to assess, monitor, and enhance operational effectiveness.
  • Ensuring adherence to health and safety regulations, cultivating a culture of safety and well-being.
  • Building and nurturing strong relationships with suppliers, logistics partners, and other stakeholders.
  • Managing a complex raw material supply chain, ensuring timely and precise service to manufacturing teams.
  • Promoting accountability and continuous improvement within the team, fostering high performance and positive workplace dynamics.

Qualifications for Success

  • A proven history in a senior operational leadership role within manufacturing and distribution sectors.
  • Minimum of 10 years in senior operations management, with a focus on strategic planning and execution.
  • Experience in overseeing site relocations and establishing new operational facilities.
  • Demonstrated capability to lead and mentor high-performing teams.
  • Exceptional communication skills, with the ability to engage effectively with C-suite executives and cross-functional teams.
  • Thorough understanding of health and safety regulations within manufacturing and distribution environments.
  • Expertise in data analysis and performance metrics to drive informed decision-making.

Performance Metrics

  • On-Time In-Full (OTIF) service delivery.
  • Overall Equipment Effectiveness (OEE).
  • Operational cost savings.
  • Supplier On-Time In-Full (OTIF) performance.
  • Manufacturing plan achievement.
  • Net Promoter Score (NPS).
  • Health and safety compliance.
  • P&L management.

Compensation Package

Competitive salary with bonus potential.

Workplace pension plan.

22 days of holiday, increasing to 25, plus bank holidays.