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Retail Operations Leader

2 months ago

Craigavon, United Kingdom Clintons Full time

About The Opportunity

Retail Operations Leader Role at Clintons

Are you dedicated to providing outstanding customer experiences and driving sales performance? Clintons is seeking a Retail Operations Leader to oversee store operations and inspire the team towards achieving excellence.

Position Overview:

The Retail Operations Leader is accountable for enhancing business results, leading the store team, and ensuring superior customer engagement.

Key Responsibilities:

  • Enhance sales and profitability while exemplifying exceptional customer service standards
  • Uphold high visual merchandising practices and maintain a pristine store environment
  • Oversee Health & Safety compliance, inventory management, payroll oversight, and team objectives
  • Inspire and develop the team to meet performance targets
  • Collaborate with upper management and HR on personnel matters
  • Recruit and nurture a high-performing workforce
  • Manage cash handling, banking operations, and competitor analysis
  • Formulate strategic initiatives with management to achieve business objectives
  • Implement measures for loss prevention
  • Conduct regular performance reviews and appraisals with team members
  • Address customer inquiries and complaints with professionalism
  • Embody and promote the company's core values within the team
  • Execute additional tasks and projects as assigned

Position Requirements:

  • Willingness to travel to other locations as necessary
  • Supervise Assistant Manager and team members

Financial Oversight:

  • Accountable for managing the store's budget

Work Schedule:

  • Availability required for 5 out of 7 days, including weekends, early mornings, late evenings, and flexible hours

Key Stakeholders:

  • Store Team
  • Divisional Manager
  • Central Operations and HR Departments

Essential Skills:

  • Strong leadership and mentoring capabilities
  • Enthusiastic, driven, and motivated
  • Prior experience in retail management and customer service
  • Demonstrated success in boosting sales and providing exceptional customer service
  • Excellent communication and multitasking skills
  • Sound commercial understanding