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Service Delivery Coordinator
2 months ago
We are seeking a highly skilled and motivated Service Delivery Assistant to join our team at Great Western Railway (GWR). As a key member of our station operations team, you will play a vital role in ensuring the safe and timely arrival and departure of our trains.
Key Responsibilities- Provide exceptional customer service and ensure a positive experience for our passengers.
- Ensure the safe and punctual departure of trains from the station, adhering to strict procedures and protocols.
- Provide helpful information and assistance to customers, ensuring their needs are met and exceeded.
- Contribute to maintaining a clean and safe station environment, prioritizing the safety of customers, colleagues, and visitors.
- Liaise with other GWR departments to ensure accurate and timely customer information, particularly during periods of disruption.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Strong problem-solving skills and ability to remain calm under pressure.
- Ability to work independently and as part of a team, with a flexible approach to working hours and shifts.
- Basic computer literacy and ability to use GWR operational apps.
- Previous experience in a customer-facing role or environment where safety is paramount.
As a valued member of our team, you will enjoy a range of benefits, including comprehensive training, a defined benefit pension scheme, free rail travel across the GWR network, and access to an employee assistance program.
We are committed to creating an inclusive and diverse work environment, where all colleagues feel valued and supported. If you are passionate about delivering exceptional customer service and contributing to the success of our team, we encourage you to apply for this exciting opportunity.
