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Electronic Gaming Host
2 months ago
About the Role
Grosvenor Casinos is seeking a skilled Electronic Gaming Host to join our team in Glasgow. As a key member of our gaming floor team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our electronic gaming customers.
You will be the face of our business, greeting and looking after our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a fun and engaging atmosphere exceeding our guests' expectations.
You will work hard to create a fun and engaging atmosphere, exceeding our guests' expectations. You will get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
You will live our values of Service, Teamwork, Ambition, Responsibility, and Solutions. You will work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
You will ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor Online.
You will ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.
Key Responsibilities
- Get to know regular customers and tailor the experience to their needs
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Work with colleagues to provide efficient and dynamic service
- Keep customers informed of the latest developments in electronic gaming
- Comply with all regulation and promote safer gambling
About Us
Grosvenor Casinos is a leading gaming operator with a strong presence in the UK. We are committed to delivering exceptional customer experiences and creating a fun and engaging atmosphere for our customers.
We are a dynamic and fast-paced organization that values our employees and provides opportunities for growth and development.
We are proud to be a part of the Rank Group, a leading gaming and hospitality company.
What We Offer
We offer a competitive salary and benefits package, including a pension scheme, life insurance, and access to our employee assistance program.
We also offer opportunities for career development and progression, as well as a fun and supportive work environment.
We are committed to diversity and inclusion and welcome applications from candidates from all backgrounds.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.
Please submit your application, including your CV and a cover letter, to [insert contact information].
We look forward to hearing from you and discussing this exciting opportunity further.
