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Sales and Service Advisor
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and sales support to our customers.
Key Responsibilities
- Provide outstanding customer service and support to customers, ensuring their needs are met and exceeded.
- Work closely with colleagues to achieve sales targets and drive business growth.
- Develop and maintain a thorough knowledge of our products and services, including EE and BT offerings.
- Upsell and cross-sell products and services to customers, identifying opportunities to increase revenue and improve customer satisfaction.
- Manage customer complaints and issues in a professional and timely manner, ensuring customer satisfaction and loyalty.
What We Offer
- A competitive starting salary of £12.34 per hour, plus an uncapped commission scheme.
- Huge discounts off EE and BT products, including mobile and broadband services.
- Support in carving your own career path, with opportunities for professional development and growth.
- Season Ticket Travel Loan, providing financial support for travel to and from work.
- Volunteering days, allowing you to give back to your local community.
- Optional Private Healthcare and Dental, protecting you and your family.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A customer-focused mindset, with a passion for delivering exceptional service and support.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic computer skills and familiarity with sales and customer service software.
Working with BT Group
As a Retail Advisor with BT Group, you will be part of a dynamic and customer-centric team, working together to deliver exceptional service and support to our customers. We offer a range of benefits and opportunities for professional development, making us an attractive employer for those looking to build a lasting career in retail sales and customer service.
