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Customer Experience Team Leader
2 months ago
Job Summary
We are seeking a highly motivated and experienced Customer Experience Team Leader to join our Sainsbury's team. As a key member of our management team, you will be responsible for leading and inspiring a team of managers to deliver exceptional customer service and experiences across our stores.
Key Responsibilities
- Coach, motivate, and guide your team to work collaboratively and effectively, building their capabilities and leading them through change.
- Help your team develop a customer-centric mindset, taking pride in delivering a better service and identifying opportunities for improvement.
- Set the direction of travel for your area, driving business growth and customer satisfaction.
- Work closely with your manager to develop a training plan tailored to your needs, ensuring you have the skills and knowledge to excel in your role.
What We Offer
- A competitive salary and benefits package, including a discount card, free food and hot drinks, generous holiday entitlement, and pension matching.
- Opportunities for career development and growth, with a clear induction and orientation program.
- A supportive and collaborative work environment, with access to wellbeing support, colleague networks, and cycle to work scheme.
- Special offers on gym memberships, restaurants, holidays, and retail vouchers.
About Sainsbury's
Sainsbury's is a leading food retailer committed to serving and helping every customer. We are passionate about delivering exceptional customer experiences and are looking for talented individuals to join our team.
