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Team Leader

2 months ago

Salisbury, Wiltshire, United Kingdom Card Factory Full time
{"title": "Team Leader", "content": "

Job Overview

We are seeking a highly motivated and experienced Team Leader to join our Card Factory family. As a Team Leader, you will play a key role in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience and operational excellence.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to inform business decisions.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Store Manager to identify and address areas for improvement.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to providing our customers with an exceptional shopping experience and are passionate about celebrating their life moments.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A fun and supportive work environment.
  • Discounts on Card Factory products and services.
  • Access to our Employee Assistance Programme.

Requirements

  • Proven leadership experience in a retail environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Passion for delivering exceptional customer service.

How to Apply

If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, please submit your application.

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