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IT Support Specialist

2 months ago

London, Greater London, United Kingdom Opus Technology Full time £3,000
About the Role

We are seeking a highly motivated and customer-focused IT Support Specialist to join our team at Opus Technology. As a key member of our IT Support Team, you will play a crucial role in delivering exceptional second-line IT support services to our clients.

Key Responsibilities
  • Build strong relationships with clients to ensure exceptional customer service
  • Maintain a courteous, friendly, and professional service at all times
  • Provide technical support and assistance to clients on-site and remotely
  • Efficiently handle technical support incidents, requests, and changes
  • Log detailed and accurate information into our Case Management system
  • Take responsibility for your personal call queue and ensure all tickets are kept up to date and closed in a timely fashion
  • Communicate with clients to keep them updated on the progression of their issue and ensure customer satisfaction remains high
  • Build and configure desktop systems and mobile devices
  • Fix hardware faults and install upgrades to hardware
Requirements
  • Previous experience working in a site-based IT support role with a minimum of three years in IT technical support
  • Experience of logging and dealing with support tickets and managing a ticket queue
  • Strong knowledge and experience of Windows Desktop OS (7/8/10/11)
  • Strong knowledge working with Mac hardware and MacOS
  • Proven ability to provide outstanding customer service
  • Excellent interpersonal skills and communication skills, both written and verbal
  • A friendly, confident, and professional manner both face-to-face and over the phone
  • An enthusiastic, reliable, and proactive approach with a 'do it right first time' attitude to support
  • A keen desire to learn new skills and invest in personal development
  • Strong attention to detail with well-developed problem-solving skills
  • Time management skills with the ability to prioritise effectively
  • Self-motivation with the ability to work alone and as part of a team
  • Strong knowledge and experience of Microsoft Office software and Office 365
  • Experience with the build/configuration process for desktop devices and mobile devices
  • Experience supporting users of VoIP phones
  • A basic understanding of networking
Desirable Skills
  • Experience working with servers (Server 2016, 2019, 2022)
  • Experience with Microsoft Exchange
  • Awareness of SAP
About Opus Technology

Opus Technology is a leading provider of managed services to medium and large enterprises. We deliver tailored solutions that meet the unique needs of our clients, leveraging best-of-breed technology partners to ensure exceptional customer experience.

We are a Disability Confident employer and Living Wage accredited. Our values include working together to win together, being brave and thinking differently, owning it and never giving up, striving to be the best, and staying curious and keeping learning.