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Application Support Specialist
2 months ago
We are seeking an experienced Application Support Specialist to join our team at Sanderson Recruitment. As a key member of our delivery team, you will provide high-quality application support for our Dynamics Finance and Operations instances across both regulated and unregulated businesses.
Key Responsibilities- Provide application support for all production Dynamics Finance and Operations instances, ensuring seamless business operations.
- Manage tickets associated with Dynamics-based business services, adhering to ITIL principles.
- Maintain and configure all elements of Dynamics Finance and Operations to best practice standards, including wave upgrade processes.
- Support integrations into Dynamics across a broad range of applications for different business areas.
- Contribute to the expansion of our Dynamics offerings by providing advice to business partners and project teams on native capabilities.
- Support project delivery by providing technical analysis, solution input, and instance administration.
- Assist in providing a 24/7 support function for critical business systems and applications, ensuring service levels are maintained for customers and regulators.
- Deep knowledge of the Microsoft Dynamics Finance and Operations product.
- Foundational knowledge of the full Microsoft Dynamics Suite of business applications.
- Experience in application support, preferably in an enterprise environment, within an ITIL framework.
- Customer-focused approach with excellent communication skills and business awareness.
- Great problem-solving skills and ability to work independently.
- Ability to manipulate and extract data for incident and problem resolution.
- Understanding of customer requests and business processes supported by ERP systems.
- Ability to use business administration and familiarity with data integration tools surrounding Microsoft Dynamics.
- Experience using Microsoft developer tools for Dynamics and Microsoft Teams Foundation Server, Azure Dev Ops, Lifecycle Services (LCS), and Microsoft Visual Studio.
- Pension scheme with up to 20% combined contribution.
- 25 days' holiday rising to 28 with length of service.
- Opportunity to buy and sell up to five days' holiday.
- Health benefits package.
- Life assurance (up to four times your salary).
- Electric vehicle salary exchange.
- Cashback and discounts from over 1,200 retailers.
- Paid volunteering day.
- Enhanced family leave.
- Interactive health and wellbeing platform.
